Description:
The Workplace Experience Manager leads employees and daily operations to increase individual well-being, personal productivity, and interpersonal efficiency. The Experienced team members you would lead are responsible for providing services for a building, campus, or portfolio, to ensure that operations and policies align with client needs and objectives.
What You'll Do
- Leads a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.); makes recommendations on budgets and cost reductions.
- Services include, but are not limited to: Concierge, Reception, Switchboard, and Room Management. A/V Support, Meeting and event management, coordination equipment care, etc. Supply and expense management.
- Arranges terms and details for contract services; Ensure all vendors used have current proof of insurance and contractual documentation in place, per requirements.
- Delivers the Service Business Continuity plan on a semi-annual basis and conducts testing as needed.
- Reviews various Experience Services reports. Meets with the client management team and appropriate departments to discuss and resolve discrepancies.
- Collaborates with company and client IT teams to assess technology, training needs, and implementation of program(s), training, and tools for Experience Services teams and clients.
- Identifies content and supervises the creation of workplace orientation materials and delivery.
What You'll Need
- HS Diploma or GED required. Bachelor's degree or other relevant vocational training preferred.
- Minimum of 6+ years of related roles preferred. (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service)
- Prior supervisory & customer service experience is highly preferred.
- Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
- Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
- Have a positive demeanor and ability to resolve any issues that may arise.
- Ability to comprehend, analyze, and interpret sophisticated documents and tackle problems involving several options in situations. Requires intermediate analytical and quantitative skills. Desire to present information to an internal department and/or large groups of employees.
- Apply a high level of attention to detail as well as strong verbal and written skills.
- Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.