Winslow Homer Studio Tour Van Driver

Description:

ESSENTIAL JOB FUNCTIONS:

• Leads and facilitates public tours at the Winslow Homer Studio in accordance with the PMA’s Learning and Community Collaboration team’s methodologies and teaching practices and Museum Experience and Safety department’s customer service expectations.
• Greets and orients groups, visits select museum spaces to facilitate in-gallery experiences, travels on the PMA shuttle with tour group attendees to Prout's Neck, leads groups along the outdoor Cliff Walk, explores both floors of the Winslow Homer Studio, and escorts groups back to the PMA aboard the shuttle.
• Works in close communication with Group Sales staff for tour schedules, tour information, preparation, and to support patron needs and best understand specific group needs.
• Provides exceptional customer service to diverse audiences of all abilities, learning styles, and backgrounds.
• Teaches from original objects, artifacts, and reproductions in both formal and informal environments with a focus on following structured tour scripts and outlines, asking and answering questions, and engaging with patrons.
• Operates interpretive mechanisms including digital devices as needed.
• Employs sensitivity to multiple modes and forms of learning and adapts to the needs of tour groups.
• Learns and collaborates with patrons to build a responsive and inclusive environment.
• Practices flexibility to adjust tour experiences in real time to best adapt to visitor and/or group dynamics.
• Adapts to multiple potential touring scenarios to accommodate variable weather conditions and individual or group accessibility needs.
• Continually incorporates feedback from visitors, Museum Experience and Safety staff, and Learning and Community Collaboration staff into their practice; approaches feedback and room for growth with an open mind and is always learning.
• Works closely with the Museum Experience and Safety team to ensure the safety and comfort of all guests at the PMA and the Winslow Homer Studio.
• Regular attendance at the workplace on assigned schedule is required, including attendance at all required meetings and trainings regarding touring, customer service, interpretive content, and PMA information.