Voip Engineer

Description:

• External The Voice Architect is responsible for day to day operations for the HFHS voice network. Duties also include the development of the department staff in areas such as support, process (ITIL and Change Control) and software tools. The HFHS voice network consists of data center hosted applications, multiple advanced contact centers, and 30,000 voice terminals distributed over 70 networked locations across southeastern Michigan. The daily focus of the position includes supervision and support of department personal as well as coordination with other IT departments of Henry Ford Health System. The position requires awareness of systems supported by the department as well as current and future projects and how they will interface and impact HFHS