Visitor Services Specialist

Description:

Located in the Town of La Pointe on Mooningwanekaaning “Madeline Island” the spiritual home of the Anishinaabeg, the Madeline Island Museum (MIM) is one of twelve museums and historic sites that are part of the Wisconsin Historical Society (WHS). The Visitor Services Specialist (VSS) is a dynamic position within Museum Operations that will entail work in front desk admissions, museum tours, special events, and the retail museum store.

The operational phases of work will also include helping staff prepare for the season, ensuring positive daily guest experiences, and other job duties as assigned. The (VSS) will help foster a healthy organizational culture as part of the (MIM) staff, inspire teamwork and collaboration, and build effective relationships across the agency.

Duties:

• Visitor Services Tasks: The (VSS) greets visitors to the museum; collects admission fees; answers questions about the museum and its programs; orients visitors to the museum; operates audio-visual orientation programs; answers phone inquiries about museum; provides information on Madeline Island services and points of interest; and may conduct visitor surveys. The (VSS) also sells merchandise through the museum store.

The (VSS) may take reservations for, sell and collect tickets to, and assist with preparations for programs and special events; and assist in setting up the museum and galleries prior to opening for the season and closing the museum at the conclusion of the season.

• Interpretive Programming Tasks: Under supervision of the Director and with guidance and training from the Curator or Lead Interpreter, the (VSS) conducts informal tours of (MIM) exhibits and presents interpretive information to the public on the history of the Apostle Islands and the Chequamegon Bay area.

The (VSS) may recommend books, local museums or archives and other historical research resources to visitors interested in continuing their inquiries into Apostle Islands, Great Lakes or Northern Wisconsin history.