Visitor Services Representative

Description:

Duties and Responsibilities:

• Provide excellent face-to-face customer service for Museum visitors, members, and donors

• Process ticket orders and membership sales (cash or credit card) using the Museum's ticketing software ACME and Raiser's Edge at the admission doors, Visitor Center, and special exhibits

• Facilitate the admission process by providing information to visitors as they wait in line

• Monitor and maintain the flow of guests into ticketed exhibitions

• Operate the call center in the Visitor Center, handle incoming calls, transfer calls when necessary, and log calls

• Maintain the lost and found operations and logging of items

• Maintain the vending machine service in providing and keeping the accuracy of funds

• Staff coat check operations - check bags, coats and manage stroller/wheelchair rentals (seasonal)

• Implement museum COVID-19 guidelines and procedures

• Operate virtual reality experience - sell tickets, assist guests on and off the experience, and assist with clean-up

• Break down and set up queues

• Handle accessibility-related questions and tracking of sensory bags

• Handle grievance procedures

• Additional responsibilities as assigned

Qualifications:

• High School Diploma or equivalency required

• Two to three years of proven customer service experience in a similar environment required

• Must be available weekends and holidays, 8:45am-5:15pm

• Must be comfortable working with the public and following safety protocols, including COVID-19 protocols (wearing a mask)

• Must possess excellent communication skills when interacting with visitors and staff both in person and via telephone

• Familiarity with or ability to use Windows-based computer programs

• Must have previous cash-handling experience and strong math skills

• Must be able to stand, sit, and move to different posts throughout a shift

• This position requires standing for long periods of time (2+ hours)

• Second language is a plus. First aid and/or CPR training a plus