Description:
Responsible for delivering a superior level of hospitality and professionalism, which includes managing access to facilities, promptly addressing attendee concerns and inquiries related to museum services, and proactively overseeing the seamless flow of events and activities within the facility.
Duties & Responsibilities
- Lead tours and programs for visitors of all ages, based on scripted content
- Greet and interact with visitors on the museum floor, be creative and flexible in interacting and communicating with coworkers, attendees, and clients, providing excellent customer service
- Assist with inquiries related to museum services, hours of operation, personnel, events, logistics, directions, and other related matters
- Handle all interactions with visitors with the utmost hospitality and professionalism
- Be aware of inclusive customs, greetings, and needs of visitors from countries around the world, and visitors with special needs
- Accommodate special requests to the best of your ability to ensure a positive experience for all guests
- Resolve attendee complaints promptly and effectively; escalate safety concerns to the appropriate parties
- Manage and provide authorized access to buildings and units for attendees and visitors
- Utilize various software programs to accurately verify and input special arrangements and access permissions
- Conduct regular walkthroughs of the space, maintaining awareness of ongoing meetings and events, and being proactive in addressing any concerns, general tidiness of displays and products
- Other duties as assigned
Skills & Qualifications
- PHYSICAL DEMANDS
- The role may require extended periods of standing and walking within the conference center facility
- Ability to lift and carry items weighing less than 35 pounds such as bags, boxes, equipment, or event materials
- Comfortable using stairs and accessing various parts of the facility
Education & Experience
- High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus
- Proven experience in a conference center, retail, or museum guest services or hospitality role
- Exceptional customer service skills, with a focus on engagement and attention to detail
- Familiarity with software tools for access control, guest management, inventory, etc.
- Ability to multitask and handle various responsibilities in a fast-paced environment