Visitor Experience Specialist

Description:

The Virginia Museum of Fine Arts (VMFA) is seeking friendly, confident, and reliable individuals who enjoy providing exceptional customer service to join in the Visitor Services department as Visitor Experience Specialists.
VMFA is an inclusive workplace that values teamwork and professionalism. We offer flexible scheduling with operating hours during the daytime, evenings, and on weekends. All VMFA staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café and the VMFA Shop.
Visitor Experience Specialists provide excellent customer service to support a welcoming, inclusive environment for visitors and staff. Visitor Experience Specialists will work with our visitors both in the galleries and at the Visitor Services desk. This is a front-line position with a priority on communicating with our visitors, selling tickets and memberships, and providing exceptional service. This is a part time, non-exempt position with no benefits, working 24-28 hours per week. Evening and weekend availability is required.

Minimum Qualifications

Prior experience working in a public-facing role in a customer service, hospitality, or retail setting. Experience with cash handling and point-of-sale systems is required.
Outstanding interpersonal and oral communication skills, and the ability to work confidently and courteously with museum staff and the general public. Must be able to handle a wide range of customer service issues and solve problems independently.
Ability to work effectively in both fast-paced and slow-paced environments.
Ability to communicate with the public in person and over the telephone; to use a computer with mouse and keyboard; to use a radio for communication; to observe visitors in the galleries; and to traverse the galleries for the majority of their shift with short breaks, with reasonable accommodations.