Visitor Experience Associate

Description:

Reporting to the Manager of Visitor Experience, the Visitor Experience Associate helps the Taft Museum of Art deliver its mission of providing meaningful experiences by connecting people with great art. Excellent communication skills and exceptional visitor experience focus including answering phones, stocking shelves, handling admissions, working in the Museum Shop, and helping guests with questions.

This is a critical position in delivering our mission and a world-class visitor experience for everyone at the Museum. Opportunities for growth and career development are available.

CORE RESPONSIBILITES:

Communication with our Visitors

• Creates an exceptional first impression with Museum visitors! Cheerful and welcoming.
• Greets everyone actively, engaging all visitors with smiles, eye contact, from arrival to the property through departure.
• Interacts positively with our visitors, members, trustees, donors, contractors, and vendors, on the phone, via email, and in person.
• Welcomes visitors when staffing the Admissions Desk, providing directions on where to go and answers their questions.
• Communicates information about current and future programs and events to each visitor.
• Communicates pertinent Museum policies and guidelines to our visitors.
• Ensures that all visitor problems are handled quickly and professionally to ensure a world-class visitor experience.

Interactions withthe Public

• Answers phone calls and email using proper etiquette as described during training.
• Manages and forwards incoming calls and emails to appropriate team members providing answers to questions and messages professionally.
• Interfaces prior to opening with the Museum reservation systems to check the number and type of reservations for the day.