Description:
The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual, dynamic reconsideration in the present. We are a place of gathering; we foster the exchange of ideas and inspire an expansive, inclusive understanding of human creativity.
We offer a competitive, comprehensive benefits package:
- Generous paid time off
- Paid holidays (up to 14 days)
- Medical, dental, and vision insurance
- Generous parental, caregiver, and medical leave benefits
- Competitive retirement plan (up to 9% matching contribution)
- Tuition remission and Tuition Exchange Program
- Great employee discounts
- Complimentary general admission to participating cultural institutions
- Want to stay abreast of the latest job openings at the Art Institute and the School of the Art Institute? Sign up for our Employment Opportunities E-announcements.
Basic Function:
Facilitates admissions and check room services while supporting exhibitions, events, lobbies, information desks, and Member’s Bar to enhance overall visitor and member experience. Serves as an ambassador for the Art Institute of Chicago, creating a friendly, welcoming environment, and consistently providing exceptional service to all guests.
Primary Duties and Responsibilities:
- Provides a warm, welcoming greeting, is friendly and approachable, and resolves conflict in a professional and courteous manner.
- Effectively and accurately provides information to guests regarding museum policies, exhibits, collections, special events, and programs.
- Assists with admission sales, checkroom, event and exhibition scanning, member bar admissions, lobby greeting, information desks, and other responsibilities as needed. Provides additional support for special events and programs outside of normal museum operating hours as needed.
- Operates virtual queuing software, helping to safely manage visitor capacity in certain exhibits.
- Operates point-of-sale system within proper protocols, including accurate software usage and data capture and consistent messaging in communication with guests.
- Responsible and accountable for properly handling funds collected for membership and admission sales, charging appropriate prices, and following guidelines for free and discounted admission.
- Utilize manager/guest feedback as an opportunity to improve the customer service approach.
- Must participate in and reinforce an enjoyable and inclusive work environment and team culture with colleagues.
- Takes initiative to assist other MVE colleagues as needed.
- Performs other duties as assigned.