Unix Support Engineer

Description:

The Linux/Unix Technical Support Engineer III will be responsible for proactively responding to the technical challenges and requirements for customers within the Managed Service environments. The Managed Service department is primarily focused on delivering the whole solutions lifecycle, including, supporting, maintaining, and decommissioning data center solutions to ensure the continuity of business operations for all customers. You will work with sales account managers on new prospects and existing customers alike, offering a technical presales perspective as well and maintaining the correct solution to meet the customer’s needs.

What you’ll be doing:

• Assisting sales account managers to provide presales expertise on delivering the desired solution for the customer
• Design and deliver support and service solutions for customers in line with industry best practice to deliver continual service improvement over the whole service life-cycle
• Work closely with Managed Services to ensure new customers are migrated with seamless handover / transition into the managed service environment
• Implementing new and refreshed servers, storage, and network solutions for hosted customer environments
• Dynamically monitor, manage, and improve managed service environments. Identifying and resolving root cause of issues and ensuring continual service availability
• Strive for continual service improvement based on a desire to become a world class managed service provider
• Contribute proactively to new service development
• Deliver a high-performance culture in the team with a focus on teamwork, service excellence and ownership for resolving customer issues
• Guarantee operational procedures and practices are well defined, documented and consistently applied
• Ensure quality, up-to-date documentation exists for all service arrangements