Unemployment Claims Appeals Specialist

Description:

You love to work as part of a team, and possess great attentiveness to those around you and can typically find the right words in every situation. You are resourceful and adaptable in prioritizing and focusing on getting things done. You can be technologically savvy and are quick in learning new systems and software programs.

The Unemployment Claims Appeals Specialist will work within the Risk & Insurance team to assist with resolving vendor inquiries, and remitting information to state agencies.

Your Success Profile

What You Will Work On
 

• Review unemployment claim related determinations to access appeal feasibility.
• Case preparation for unemployment hearing; which involves document gathering and organization, employment law research, defense strategies and witness statement review.
• Collect and prepare customer data and other sensitive business information to timely remit to vendors and applicable state agencies for unemployment issues.
• Resolve issues/inquiries generated by our Customer Success team and internal ticket creation system.
• Identify and track unemployment related trends to be escalated to managers.
• Build out internal resources (help articles, training decks, etc.)
• Support Associates with collecting, scanning, sorting and filing mail as needed.
• Perform other related duties as assigned.