Description:
This position is responsible for performing various functions within the Treasury Management Group, but is not limited to, the review and establishing new implementations pertaining to Treasury Management services/Merchant Services and their corresponding features, as well as maintaining strict security controls of these products. Strictly adheres to all bank and departmental policies and procedures, including segregation of duties and access to platforms.
Principal Duties & Responsibilities:
- Follows policies and procedures and exercises good judgment to ensure client privacy, Bank security and fraud/loss prevention.
- Assists supervisor in departmental cross training when necessary.
- Reviews Treasury Management Agreements to establish and performs accurate client access and set-up for all Treasury Management products and services according to required approvals, policies and procedures.
- Maintains and performs accurate updates and temporary limit and/or access changes to existing customers.
- Troubleshoots and solves problems within Treasury Management by following all policies, procedures and processes.
- Provides full customer support, including, but not limited to forgotten passwords, one-time pass code or other security methods, installation and/or reinstallation of product software or device drivers, file testing assistance, client training, and etc. on all Treasury Management products and services that are supported by the department and received via the various contact points (phone, email, KACE, system platforms, etc.).
- Establishes and maintains customer set-ups, products, functions and investigations.
- Maintains electronic files for client requests with regard to Treasury Management.
- Actively and accurately participates in product testing, implementation, and conversions, as needed and required.
- Provides onsite or verbal (conference call) training, installation and service of Treasury Management products.
- Identifies cross-selling opportunities and refers to Treasury Management Sales Officers as appropriate.
- Communicates effectively within the department and with other departments at the Bank.
- Maintain a high degree of accuracy while boarding account and customer information into various systems.
- Maintain knowledge of compliance, risk and banking regulations.
- Maintain a high degree of confidentiality with customer information.
Qualifications:
- Two to four years of experience supporting or working in financial institutions lending department, treasury management department or previous banking experience.
- Some working knowledge of Treasury Management products and systems required.
- Must be detail-oriented, organized and must have strong time-management skills.
- Understanding of treasury and cash management products, governing regulations, internal and audit policies and procedures.
- Strong math, analytical and problem solving skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint applications required.
- Excellent verbal and written communication skills for effective interaction with clients.
- Strong attention to detail.
- Good technical skills in order to effectively inform clients about products and service.