Description:
Detailed Position Responsibilities
- Subject Matter Expert for US/PR benefits, savings, retirement benefits and overall process for onboarding and retirement.
- Proactively, provides information to employees who are planning to retire and help them navigate the benefits processes for a successful retirement.
- Reach out to new hire Executives and provide onboarding benefit information to ensure they make all the benefit decisions in a timely manner and understand the benefits offerings from BMS.
- Follow up with vendors for escalations, updates and requests and identify further areas of improvement to reduce future issues.
- Maintain open communication with operations and Capability Center partners to understand changes and challenges that may impact this population. (e.g: Updates in the W-2s)
- Document escalations in the system, keeps track and responds promptly to inquiries.
- Act as a liaison with third party vendor partners, People Services, Benefit Services, Fidelity, AYCO and carriers to quickly resolve employees inquires or issues.
- Participates in the development and maintenance of the operational design for end-to-end employee life cycle processes and collaborates in process improvement initiatives.
- Run reports and retain records of employees and support provided.
Experience Desired
- BS, BA or graduate degree in business or a related degree required
- 3+ years' experience in human resources service delivery, call center or shared service environment required.
- 3+ years of experience supporting US benefits administration or operations.
- Demonstrated deep functional knowledge of US Medicare requirements, and retirement.
- Working functional knowledge of US Health & Welfare Insured benefits operations, required.
- Acts with a sense of urgency and drive issues through to completion coupled with the ability to work effectively in a fast-paced environment and manage /prioritize multiple activities
- Proven experience exercising independent judgement and discretion utilizing company policies and principles, knowing when to escalate
- Demonstrated attention to detail and the ability to identify and solve complex problems and challenges; successfully manage deadlines for projects and multiple competing tasks and priorities.