Training Associate

Description:

Under the direction of the Training Manager, the Associate will play a key role in training and supporting NYIC members and partners to better serve their communities. The primary responsibility will be to coordinate trainings for the NYIC’s Immigrant Concerns Training Institute. The Senior Associate will also lead the organization’s technical assistance to New York-based nonprofits on DOJ Recognition and Accreditation (R&A), which allows certain non-lawyers to represent low income community members in immigration matters. The Senior Associate will support a full calendar of continuing legal education (CLE) and other trainings on topics critical to organizations, social service providers, and legal service providers serving immigrant communities. In addition, the Senior Associate will help the NYIC manage and update our Salesforce database and other technological systems to track and report on program data and streamline training logistics.

Key Responsibilities

Training Program Coordination

● Coordinate and provide support for the Immigrant Concerns Training Institute’s programs for immigration lawyers and DOJ accredited representatives, in alignment with grant obligations and departmental goals.

● Manage training logistics, including training promotion, registration, and setup of technology and training materials; provide excellent customer service to training participants, including responding to inquiries.

● Facilitate smooth delivery of trainings through providing logistical and technology orientation and support to participants and presenters.

● Administer Continuing Legal Education (CLE) credits and ensure compliance with New York CLE Board regulations of accredited providers.

● Support periodic curriculum development for trainings, including design of interactive activities to increase participant engagement

Technical Assistance

● Lead technical assistance program for organizations seeking DOJ Recognition and Accreditation, including fielding questions and providing application feedback

● Co-present periodic webinars on DOJ R&A for staff and volunteers of New York-based nonprofits.

● Represent the NYIC on the national R&A working group.

Monitoring, Data Analysis, Reporting, and Other Duties

● Maintain and innovate systems to efficiently collect, organize, and analyze data relevant to training program and required deliverables using Salesforce and other technology.

● Assemble quarterly reports summarizing progress on grant deliverables.

● Gather and analyze feedback to identify training needs and available trainers among immigrant-serving organizations across New York State.

● Delegate administrative tasks to interns and fellows as needed

Qualities Sought

● 2-3 years of experience supporting trainings; project management; legal services; or in a high-level administrative support role, ideally with an immigrant-serving or social justice organization experience

● Experience interfacing with external stakeholders

● Excellent interpersonal skills and conflict management skills

● Strong organizational skills, ability to prioritize projects and follow through on detail with high-level accuracy

● Ability to work independently and take initiative, and manage multiple tasks under deadline pressure

● Must be a team player and able to adapt as necessary to changing circumstances

● Computer fluency, particularly in Google Suite, Microsoft Office, project management software, Salesforce or other similar CRM, and Zoom.

● Comfort with public speaking