Description:
This position is for a Telephony Engineer, and will be part of a voice transport team providing engineering, planning, and support responsibilities to the contact centers.
Duties include:
- Lead/contribute to the design, management and support of the transport infrastructure comprising of SIP carrier circuits, Cisco CUBE’s and Customer Edge Routers.
- Assist in deploying performance, monitoring and alerting tools to ensure voice transport availability KPI’s are being met. Maintaining voice transport documentation such as network designs diagrams, carrier circuit information and device configurations.
- Escalation point for production support incidents and problems.
- Work on voice transport problems of diverse scope and complexity.
- Ensure that business requirements for high availability are being met by actively monitoring, executing on capacity planning needs, recommend/implement design changes, and perform annual disaster recovery tests.
- Cross training team members.
Skills Required:
- Demonstrated ability to design, deploy, and troubleshoot a SIP based solution that supports VoIP applications.
- Ability to resolve voice issues including the ability to understand system logs and coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT).
- Firm understanding of Cisco hardware and configurations (CODEC’s, dial-peers, VLAN’s, BGP, etc.).
- Experience with deploying voice transport monitoring and reporting tools (e.g. call allocators, SPLUNK, CYARA, carrier specific monitoring and reporting tools).
- Knowledge of advanced voice call routing and carrier features (e.g. SS7, 911 emergency call routing, etc.).
Experience Required:
- 5+ years of voice transport experience in implementing advanced voice solutions using SIP and Cisco based network hardware and configurations.
- Experience in designing and implementing complex voice components and services.