Technician

Description:

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.

Attract and retain customers by providing unsurpassed customer service

Greet customers and explain the process and exam pricing in a transparent way

Check-in and pretest patients in an efficient and accurate manner

Ensure insurance is properly verified prior to Doctor encounter

Answer phones properly and in a timely manner

Assist in other areas of the office as necessary, including dispensing eyewear

Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction

Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact

Inform Office Manager of any office problems noted by staff, doctors, or patients

Perform all tasks assigned by Office Manager