Description:
The role of our Technical Training Manager is essential to creating and driving the strategy that ensures our Product Marketing team is enabled to meet the evolving needs of our customers. This role will work collaboratively with leadership to develop and lead the implementation of our training delivery strategy. This includes the opportunity to leverage data that drives decision making for our functional training offerings while delivering excellent internal and external customer service to all that are engaged in the training process.
This position reports to
Global Segment Manager
Your responsibilities
- Collaboratively partner with Product Management, Market Development, and Product Marketing to develop a comprehensive Sales training program.
- Develop and implement strategy for an online distributor training program for internal and external customer use.
- Manage the training delivery process including aligning the appropriate courses, products, and materials to the target audience of Sales Application Engineers, Account Managers, and Agents.
- Continuously benchmark the industry and best practices to curate, identify, and evaluate training courses for our targeted internal and external customers.
- Lead the preparation of training materials and equipment needed for new product trainings.
- Manage the training budget spend and to determine pricing for standard and customized courses; Make recommendations and strategic business case to Senior Leadership when changes warrant.
- Ensure a culture of integrity and internal compliance with all relevant internal resources for all documents needed for invoicing and budgeting.
- Partner with team to manage Continuing Education Credits (CEU) program, including instructor certifications and credit tracking and all industry standard or required certifications i.e. Ocal Installation Certified Contractor.
- Ensure excellent customer service and secure high level of customer satisfaction through enrollment, scheduling, and training processes.
Your background
- BA/BS degree in business, human resources, marketing, engineering, or related fields required.
- 10+ years of experience in executing and delivering product specific sales/marketing/product management training relevant industry.
- Candidate must possess and demonstrate a strong track record of strategy development and execution in the training space including needs assessment, training delivery (virtual and in-person), implementation of training KPIs, measurements of training success and knowledge retention.
- Excellent data analysis, organizational and problem-solving skills.
- Excellent presentation, written and interpersonal skills are required. Must be able to present to, influence and engage with Senior Leaders to drive results.
- Professional certification highly preferred (APTD, CPTM, COLF, etc.)
- Up to 15% domestic travel
- Candidate must already have a work authorization that would permit them to work for ABB in the United States.