The Technical Marketing resource is responsible for the creation of IT, security, and technical content, with the ability to manage and prioritize multiple projects, and work with cross-functional teams in accordance with the highest quality standards for commercial excellence.
Responsibilities:
Have in-depth knowledge of the function, features and technical requirements for implementation of CLIENT SOLUTIONS solutions.
Coordinates and completes the writing of technical responses for incoming IT and technical questions from RFPs, contracts, general customer questions or security audits
Demonstrate strong project management skills to prioritize, triage, complete and track requests appropriately.
Develop strong internal relationships with the technical Subject Matter Experts (SMEs) including the platform development teams and Global Marketing teams.
Maintain training to remain current with knowledge depth on new versions and product releases.
Consistently provide timely and accurate responses to avoid undue risk or lost opportunities for the company.
Collaborates with the HIT team to deliver technical training to support CLIENT SOLUTIONS solutions and product releases
Reviews product release content from platform and commercial teams to ensure technical details are complete to support IT customer conversations
Works cross-functionally with product and information security to ensure product security whitepapers security are current and available with product releases
Other responsibilities as assigned.
Qualifications:
Bachelor's degree preferably in a technical field, or equivalent experience
Technical IT training
Knowledge of Client products preferred
Project management experience
Demonstrated ability to multitask and balance competing priorities to meet deadlines
Excellent writing skills, the ability to assimilate technical information from various sources into an accurate, customer facing response