Description:
Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer Success is obsessed in achieving excellent customer outcomes. We deliver mission-critical business impact fast, and are expanding our Government Acquisition Management (GAM) initiatives to bring great ideas to life. We are seeking individuals that have experience in the Public Sector (DOD, Federal Civilian, and/or SLED) to have a direct impact in strategic expansion and strengthening your skills within the field.
We are seeking a Customer Success Manager with government acquisition/procurement experience to join our Customer Success team to support our Federal clients. In this role, you will advise customers on how to maximize the value they get from Appian software. Through planning sessions, you will discover the customer’s business goals and develop a tailored plan to guide them toward achieving their desired outcomes. As a Customer Success Manager, you will regularly monitor progress against this plan, looking for and mitigating risks.
To Be Successful In This Role, You Need To
- Perform discovery sessions to understand the customer’s desired outcomes, translate these priorities into actionable plans and then drive execution of these plans with the customer.
- Drive adoption by empowering clients to become self-sufficient with building process applications on their own.
- Identifying potential areas of value for Appian within the client’s business and explaining the associated value proposition
- Identify and remove any barriers for successful adoption and expansion of the customer’s use of Appian software
- Maintain engagement with key client stakeholders in order to monitor account health and ensure alignment with their priorities
Basic Qualifications
- Bachelor’s degree in Computer Science or related field/degree in addition to 10+ years of experience
- You have experience in Government Acquisition Solutions within a functional or technical capacity
- You have experience overseeing or implementing Government IT/Software modernization efforts
- You're well versed in the Federal buying cycle and understand contract vehicles, task orders, and know how to respond to RFP's
- You have prior experience with software consulting (ideally in a ERP, CRM, BPM/Workflow, Data Integration Architecture or EAI)
- You have prior experience with configuration, deployment, and testing of enterprise software applications within the Federal space
- You have prior experience coding, building and/or integrating web services, data integration architecture, designing complex solutions, and/or designing database
- Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers
- Good understanding of enterprise architecture principles and the ability to quickly grasp and distinctly explain technological and business concepts
- Experience with agile software development practices