Systems Network Analyst

Description:

DUTIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.Performs related work as assigned.