Systems Administrator

Description:

The Systems Administrator Reports to the Director of IT and plays a critical role in helping the agency support and maintain our existing infrastructure, problem-solve IT challenges, and move forward with the automation of processes and achieving efficiencies. A successful candidate must be able to perform server deployments, troubleshoot network or firewall issues, support our staff to solve technical issues, and manage IT-related projects seeing them through to completion.

Responsibilities 

Server Responsibilities (40%)
Perform server administration tasks, including user/group administration, security permission, group policies, and print services.
Maintain hyper-converged Windows virtual machines, including backups, patching, updates, and monitor performance.
Maintain other critical infrastructure services, including Domain Controller, DNS, file server, and backups.
Maintain software and hardware licenses.
Manage and maintain Azure services – Intune, Conditional Access Policies, Exchange Online, and Endpoint Manager.
Perform day-to-day administration of Windows Servers, virtualization, and storage systems to ensure optimal performance and availability.
Identify and troubleshoot complex hardware and software issues, delivering efficient solutions.
Manage Active Directory infrastructure enhancing user management and security protocols.
Monitor and maintain system security and antivirus software, safeguarding against potential threats.
Execute routine backups and disaster recovery operations to protect critical data.
Support off-site data center, ensuring smooth functionality.
Conduct routine hardware and software audits to ensure compliance with established standards, policies, and configuration guidelines. Configure and administer system monitoring, alerting, and logging systems.
Regularly monitor system performance metrics to ensure optimal operation and proactively plan for future capacity needs based on trends in system usage and organizational growth.
Create and maintain system documentation for domain technologies including installation, configuration, and appropriate troubleshooting steps.
Network & Security Responsibilities (40%) 

Manage and maintain WatchGuard firewall and access points. Provide support on LAN and WAN networks.
Implement security best practices to protect the confidentiality, integrity, and availability of agency data.
Conduct regular security audits and address findings to safeguard against cyber threats and ensure compliance with applicable laws and regulations.
Develop and implement project plans, risk assessments, and contingency plans.
Use scripting languages to automate and integrate systems, applications, and routine tasks.
Support (20%)
Collaborate with IT vendors and consultants on high-level projects.
Collaborate and support IT team members and department leads on projects.
Provide support to end users with basic troubleshooting.
Assist with IT strategy recommendations.
Support and maintain VOIP systems.
Provide after-hours and on-call support as part of a rotation.
Perform other duties as assigned. 

Qualifications

Minimum Qualifications

BA/BS degree in Computer Science, Information Technology, or a related degree. A combination of education, training, and work experience will be considered.
3-5 years of working systems administration in a Windows environment. Including experience in Windows Server (2016/2022)/ desktop OS (Windows 10/11).
Experience administering Hyper-converged infrastructures and working with Active Directory, Azure Active Directory, Microsoft Endpoint Manager and Group Policies, Office 365, SQL Server, PowerShell, and RDS (Remote Desktop Services).
Experience working with automation tools and scripting languages such as PowerShell.
Good understanding of hosting environments, using server software such as IIS and Apache and Network Policy Server (RADIUS).
Must be flexible, prioritize workload, able to manage multiple tasks, and have strong attention to detail.
Ability to be exceptionally self-reliant and self-directed; Possess the ability to work with minimal supervision.
Experience with VOIP technologies (ShoreTel/Mitel experience is a plus).
Strong problem-solving skills, including the ability to analyze problems, determine causes, and initiate corrective action in a professional demeanor.
Requires the ability to individually lift, move, and install server and network equipment up to 30 lbs.
You must reside local to King County as this is a hybrid role with 2-3 days required onsite at any of our Neighborhood House locations. Locations will vary depending on needs.
Must be able to work a flexible schedule that may include some evenings and weekends.
Efficient and effective written, oral, and interpersonal communication skills.
Demonstrated ability to thrive in a culturally diverse workplace dedicated to equity and inclusion.
Neighborhood House is on a journey to become a fully inclusive, multicultural, anti-racist organization. Candidate must demonstrate a commitment to advancing racial equity and social justice, strong team player with a positive attitude; committed to the success of the agency.
Attentive to accuracy, ability to manage, effectively multi-task and prioritize competing job responsibilities with relatively limited supervision.
Ability to communicate technical issues to both technical and non-technical audiences.
Willingness to comply with the established agency performance standards which may include productivity/personal responsibility, client/customer service orientation, embracing a team player orientation, and maintaining a professional demeanor.