Supervisor Registration Specialist

Description:

Position Summary: Responsible for the management of registration of Continuing Education (CE) students; supervise the various processes that occur in registration on a daily basis, including all front-line contacts with students and customers regarding registration, admissions, enrollment changes, and third-party billing. Schedule, train supervise, and evaluate one lead registration specialist and three registration specialists. Assist with and coordinate the hiring of registration specialists. Make independent decisions regarding registration, enrollment changes, file management, and financial accounting of student records. Communicate regularly with other college offices and continuing education divisions. Serve as a liaison to instructors, staff, and the community. Handles confidential student records and ensures that federal, state, and institutional laws and policies are upheld. Issues student transcripts and respond to verifications of student records. Assist in maintaining numerous XenDirect reports and processes; and Banner forms. Write and maintain documentation for policy and procedure manuals. Perform other duties as assigned by the Director of Operations, Continuing Education.

Required Qualifications: Bachelor’s degree or equivalent higher education experience