Supervisor

Description:

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Key Responsibilities:

Contact Centers

Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more 

 responsibilities

• Leads and manages the performance of front line employees handling reservations, Mileage Plus inquiries, baggage services, or Customer Relations to achieve key call center performance objectives
• Leads and manages front-line agents to achieve performance objectives through call monitoring, coaching, training, recognition, and appropriate performance improvement measures including disciplinary actions
• Develop and implement plan and strategies that support the corporate and divisional Go Forward Plans
• Administers company and division policies, and performs administrative/operational duties as required by job functions

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s Degree
• 1-3 years of Call Center experience
• Experience in leading a team
• Excellent written, verbal and interpersonal skills
• Proven organizational and decision making skills
• PC literate; experience with MS Word and Excel
• Flexible to work any shift
• Be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position