Strategic Workflow Consultant

Description:

The Strategic Workflow Consultant creates value by focusing on complex automated laboratory solutions to improve customers’ workflow processes, specifically in clinical chemistry diagnostic laboratories. This field-based position provides operational and technical expertise in identifying, evaluating, and developing effective systems and processes at customer sites which fosters diagnostic sales opportunities and positions strategic opportunities within Roche Healthcare Consulting solutions. Competitive candidates will have experience developing and/or improving clinical chemistry diagnostics laboratory workflows.

This position partners with customers and internal stakeholders (global Roche Healthcare Consulting teams, global business affiliates, marketing, IT, and other teams) to address customers' unique priorities, challenges, and needs through continuous improvement efforts, including (but not limited to) collecting and reviewing customer feedback, refining methods/tools, performing complex analyses, and recommending solutions. As a result, this fosters and supports sales opportunities and also positions commercial opportunities for Roche Healthcare Consulting (RHC).

ROLES & RESPONSIBILITIES

• Provide pre and post-sales support to the consulting team and sales for the development and implementation of recommended complex diagnostic solutions; collaboratively develop detailed customer installation requirements with customers, Roche Support Network, and Roche Information Technology teams

• Collaboratively communicate short-term and long-term recommendations that deliver efficiency, safety, and effectiveness while positioning other Roche Healthcare Consulting solutions that solve a customer’s challenges

• Support operational assessments and advice to customers impacting cost, quality and productivity metrics by using tools such as process maps, value stream mapping, 5S, VDM, A3, X-Matrix, Standard Work, Workplace Redesign, Operational Changeover, etc.

• Support consultation to improve process performance and product quality; surveys and analyzes best practices for techniques and processes

• Collaborates with RHC team members to develop metrics that provide data for process measurement; identifies indicators for future improvement opportunities; collects data to identify root cause of problems; measures performance against process requirements; aligns improvement to performance targets.

• Collaborate with fellow Roche Healthcare Consulting colleagues to use, refine, and evolve proprietary tools and techniques to generate high-value deliverables, best practices, and methods delivering differentiated, value-creating consulting services and position Roche’s portfolio of solutions

• Provide consulting support to other Roche organizations for product development, commercialization activities, and internal process improvements; assist with the development of similar consulting services for Roche’s international consulting teams and global Business Affiliates

• Collect and provide feedback (voice of the customer input) to ensure Roche Healthcare Consulting solutions are meeting the client needs, ensure proposed solutions function according to specifications, and improve the overall consulting solution offering, products, and services Roche supports

• Perform related administrative duties such as creating and submitting expense/status reports and adhering to Roche policies and any additional regulatory requirements

Who You Are

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Engineering, Business, Operations Management, Sciences or closely related scientific/technical discipline.

• Experience with process mapping, statistical and reporting tools

• 5 years of experience in Operations, Engineering, Quality, Regulatory or equivalent, including experience in successfully leading cross functional teams in driving results