Description:
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities:
- Trusted advisor to large / strategic customers through the development of exceptional relationships with stakeholders and executives
- Manages iCIMS largest and strategic accounts including the “parent” and “child” relationships on a global basis.
- Manages revenue performance against established customer renewal and customer growth metrics, inclusive of accurate forecasting.
- Manages the selling, renewal, and all contracting processes
- Focuses on customer satisfaction, provides demonstrated value of iCIMS products / services, and emphasizes the client’s return on investment.
- Partners with internal cross-functional teams to understand – and strategically influence- customer goals and key performance metrics; Works closely with Customer Solutions Consultants
- Conducts account reviews to focus on client’s needs to innovate in partnership
- Creates success via innovative solutions to customer issues
- Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ core competencies.
Qualifications:
- 8+ years of account management or customer relationship management experience desirable
- Passionate about problem solving, relationship building and creating customer loyalty.
- Exceptional written and verbal communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.
- Skilled at managing relationships with senior level executives within moderately complex organizations.
- Ability to effectively overcome customer concerns and create a win-win outcome.
- Exceptional time and project management skills. Ability to manage workload while understanding return on time investment.
- Able to communicate with and influence multiple layers of organizations, including Senior Leadership. Through a constant presence, becomes aware of changes in a customer’s organization and
- Ability to travel 25-30% and work flexible hours when needed.