Strategic Account Manager

 

Description:

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities:

  • Trusted advisor to large / strategic customers through the development of exceptional relationships with stakeholders and executives
  • Manages iCIMS largest and strategic accounts including the “parent” and “child” relationships on a global basis.
  • Manages revenue performance against established customer renewal and customer growth metrics, inclusive of accurate forecasting.
  • Manages the selling, renewal, and all contracting processes
  • Focuses on customer satisfaction, provides demonstrated value of iCIMS products / services, and emphasizes the client’s return on investment.
  • Partners with internal cross-functional teams to understand – and strategically influence- customer goals and key performance metrics; Works closely with Customer Solutions Consultants
  • Conducts account reviews to focus on client’s needs to innovate in partnership
  • Creates success via innovative solutions to customer issues
  • Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ core competencies.

Qualifications:

  • 8+ years of account management or customer relationship management experience desirable
  • Passionate about problem solving, relationship building and creating customer loyalty.
  • Exceptional written and verbal communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.
  • Skilled at managing relationships with senior level executives within moderately complex organizations.
  • Ability to effectively overcome customer concerns and create a win-win outcome.
  • Exceptional time and project management skills. Ability to manage workload while understanding return on time investment.
  • Able to communicate with and influence multiple layers of organizations, including Senior Leadership. Through a constant presence, becomes aware of changes in a customer’s organization and
  • Ability to travel 25-30% and work flexible hours when needed.

Organization iCIMS Talent Acquisition
Industry Management Jobs
Occupational Category Strategic Account Manager
Job Location New York,USA
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Experienced Professional
Salary 240000 - 325000 | $  / Yearly
Experience 8 Years
Posted at 2023-09-28 4:09 pm
Expires on 2024-12-01