Strategic Account Manager

Description:

The Strategic Account Manager is directly accountable for setting and achieving the sales targets for multiple strategic customers in the High Energy Laser Value Stream by owning and executing on the following responsibilities.

Duties and Responsibilities:

• In collaboration with High Energy Laser Value Stream Manager, define the annual strategic sales plans for significant OEM customers in the High Energy Laser market

• Prepare Strategic Account Plans laying out ATF’s specific value-add for each customer, as well as customer-specific pain points and potential growth opportunities

• Achieve year-on-year share increases in alignment with goals and priorities set by Value Stream and Business Development Management

• Travel to each strategic customer in High Energy Laser market on a quarterly cadence, or more frequently, to ensure alignment between program expectations and ATF strategic growth plans

• Support new product requests from High Energy Laser customers

• Drive timely and accurate completion of 80/20 process for incoming requests and outgoing quotes

• Ensure accurate communication of customer specifications to NPI and engineering teams, facilitate collaborative evolution of specifications in-line with ATF’s unique manufacturing capabilities

• Act as the primary point of contact for order status requests from customers in the High Energy Laser Value Stream

• Establish regular cadence for manufacturing program updates between ATF engineering and customer program management to communicate status, challenges faced, and program schedule expectations

• Other duties/ functions as determined by business need or assigned by the manager or his/her designate

Knowledge / Skills / Abilities:

Success in this position is ultimately measured by the effective collaboration with the Operations and Business Development teams to allow for the successful meeting of business goals for share and capability growth and profitability. The ideal candidate has the following characteristics:

• Extremely strong verbal and written communication skills

• High technical fluency in optics, lasers, and assemblies

• Basic computer skills required, including facility with Microsoft Office and experience with custom CRM and ERP systems

• Proven ability to effectively work cross-functionally in a high-tech organization

• Proven ability to manage complexity and ambiguity in order to satisfy both internal and external demands on time and resources

• Travel of 50% or more is expected

Education / Experience:

• 7 years or more prior experience in a technical account manager role, including 5 years in a strategic role

• A bachelor’s degree in physics, electrical engineering, optics, or similar technical field is preferred