Strategic Account Executive

Description:

This position is responsible for driving new revenue growth by identifying and selling language solutions to Healthcare organizations within a defined base of prospective and current customers. Product suite includes telephone interpretation, video interpretation, language proficiency testing, translation and localization as well as emerging solutions.

Major Responsibilities, but not limited to

• Identify, engage, and close sales opportunities with new Healthcare customers as well as existing customers that represent opportunities for growth.

• Deliver on company objectives of increased revenue and profit margins with an emphasis on longer contract duration and multi-product language solutions.

• Develop a strategic customer acquisition plan targeting top accounts and new business development initiatives.

• Manage a portfolio of Healthcare leads generated through prospecting calls and company marketing sources.

• Understand complex customer issues regarding language support and recommend solutions based on full suite of company products and services.

• Negotiate contract terms and conditions and manage contract process through to execution

• Create sales plans for specific sales opportunities by identifying customer decision makers, compelling events, buying process, competitors, and action items.

• Interface with product and market specialists to develop cross-product deal pricing and effectively position with customer evaluation teams.

• Manage complex sales opportunities by ensuring buy-in from all customer stakeholders.

• Coordinate the development of comprehensive proposals in response to customer RFIs and RFPs.

• Document and track all activity using Salesforce.com including pipeline opportunities, customer communications, task follow up and implementation records.

• Ensure efficient and effective transition of customer deal after close to Account Manager for day-to-day account responsibilities.

• Provide support to cross-functional teams as needed (tradeshows, networking events, demonstrations and sales calls.)

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.

Metrics will include (but are not limited to) the following

• Meet or exceed annual revenue targets.

• Maintain accurate and updated pipeline.

• Minimum of 29 customers meeting per month. (Includes F2F & Video.)

• Track all activity in Salesforce.com.