Store People & Culture Business Partner

 

Description:

 

Key Responsibilities

Functional Expertise
Act as a trusted advisor to the Store Manager(s), Retail Management team and in store P&C
team. Providing strategic and consultative functional advice and insights on the people
agenda, process and best practice with particular focus on:

Recruitment

• Support the store in developing strategies to address challenging recruitment needs,

particularly at Retail Assistant level by coaching the store manager and management
team

• Provide additional support to Retail Management to enable them to recruit effectively to

their teams, such as interview coaching or assisting with decision-making

Learning & Development

• With support from the Area P&C BP, coach and develop the Store Manager(s) and the

Retail Management team to deliver high performance through engaged and developed
teams

• Ensure core learning programs are delivered in store / via learning platforms

consistently and to a high standard by monitoring & managing compliance

• Support the Retail Management team in identifying store/s training needs and solutions that enable our people to reach their potential

Colleague Engagement & Well-being

• Partner the Store Manager(s) to drive engagement through shared interpretation of the

survey results and co-facilitation of the listening groups, and monitoring of action plans
by providing clear direction & guidance

• Working with the Area P&C BP, assist the store to embed company programs in support of colleague engagement and well-being

Performance Management

• Oversee the efficient and timely running of the mid-year and end of year

review process including the calibration of results at Country/ Area level by managing in coordination with established practices

• Provide trusted advice, support and coaching to guide Store Manager(s) and Retail

Management teams through the required steps and build capability and confidence in
the broader performance management agenda, providing feedback and delivering
difficult conversations

Talent & Succession

• Oversee the talent, succession and development agenda for Retail Assistants, focusing

on delivery of a talent pipeline for Retail Management roles by directing this work

• Coach and develop Store Manager(s) capability in the talent review process for their

Retail Management team and manage this process

• Enable in-store P&C teams to develop their skills, capability, professional experience

and technical knowledge.

Employee Relations

• Responsible for the governance of people policy, process and practice and adherence

to regulatory, legal and compliance requirements in-store

• Coach and develop in-store capability and confidence amongst the Retail Management

team and in Store P&C team to allow them to operate as a first point of contact on ER
Matters; exercise clear decision-making and provide advice on these matters

• Liaise with the Central P&C / Employee Relations team as required to resolve complex

cases

• Provide insights and coaching to the Store Manager(s) and Retail Management team to

create and sustain a positive and inclusive culture and progressive ER environment by
assessing data & situations

• Work with the Store Manager(s) to develop strategies to address any

recurring performance themes; direct & oversee plans as needed

• Provide core employment law advice in-store, elevating complex issues