Description:
Successful Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Store Manager is also responsible for ensuring store employees are properly motivated and trained and that qualified replacements are developed and ready to fill open positions.
Responsibilities
Job Responsibilities:
Being a Store Manager at PLS means:
- Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
- Implementing strategies to help meet store goals and objectives
- Recruiting, developing, and motivating store employees who exceed internal and external customer expectations
- Ensuring compliance with federal, state, and local regulations
- Establishing a strong customer service/selling culture to maximize sales
- Supervising CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
- Coaching and developing assistant managers and shift supervisors in accordance with career development plans set by District Manager
- Marketing within your community to increase market share and store revenues
- Resolving customer complaints to increase customer satisfaction
- Controlling labor hours, cash, store audits, and shrinkage
- Help maintain a neat and clean store environment for our customers and employees
- Other duties as assigned
Qualifications
What we need from you:
- A minimum of two years’ management experience in industries such as hospitality, financial services, retail, and restaurant
- Ability, willingness, and comfort to engage with customers
- Ability to develop positive relationships with internal and external customers
- Strong desire to exceed corporate initiatives and inspire excellence in a team
- Superior verbal and written communication, and presentation skills
- High-energy, collaborative leadership expertise
- Professional appearance and demeanor
- English fluency is required
- English/Spanish bilingual is a plus