Store Associate

Description:

Duties and Responsibilities

• Ensure that guests receive outstanding service by providing a friendly environment which includes greeting guests and all other aspects of guest service.
• Maintain knowledge of product, its provenance and relationship to the museum’s exhibitions and mission.
• Resolve customer complaints in a professional and efficient manner, calling upon supervisor when needed.
• Proactively interacts with public in a professional manner.
• Aid guests in locating merchandise.
• Perform sales transactions in POS system throughout the shift.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Balance monies to daily receipts at the end of the shift without incurring any shortage or overage.
• Assist in processing and replenishing merchandise and monitoring floor stock levels.
• Performs sales duties in the café as needed
• Stays abreast of all Museum events both ongoing and upcoming
• Assist in display maintenance and housekeeping.
• Maintain a professional appearance and demeanor. Adhering to the dress code provided.
• Participate in bi annual inventories as needed
• Provide guidance, assistance and instructions to patrons in case of emergency.
• Assist with other duties as assigned.

Knowledge, Skills, and Abilities

• Excellent customer service and communication skills
• Demonstrated ability to engage effectively with diverse audiences.
• Previous experience using point of sale equipment in order to sell product and process refunds
• Ability to work with a variety of people from various backgrounds and cultures
• Must be available to work weekends and holidays