Description:
This role is responsible for ongoing support of the Employee Central global HR system. This person will collaborate with HR Solutions, GIT, GSSO and our external IT partner to implement new system functionality and troubleshoot system issues. Key support areas include Employee Central, Integration, Reporting/People Stories, Data Replication and Data Governance.
What you'll do:
- Supporting the transition and ongoing support of HR integrations to internal applications and external vendors and systems from on-premise SAP to Employee Central
- Developing a comprehensive testing strategy for HR integration testing in close collaboration with the HR Solutions, GIT HR and GSSO HR teams
- Creating testing plans and timelines aligned with internal and external stakeholders
- Developing detailed test scripts
- Coordinating testing with internal HR teams and external vendors
- Troubleshooting and resolving Data Replication issues resulting from replication of data from Employee Central to the on premise SAP HR system
- Supporting the transition of HR operational reports from Canvas/Ad Hoc in Report Center to SuccessFactors People Stories and providing ongoing support
- Assisting with management of backlog of post go-live Employee Central enhancements
- Prioritizing enhancements based on defined criteria
- Gathering and documenting detailed business requirements for system changes
- Coordinating testing internally with GIT/GSSO HR partners, and local HR teams
- Ensuring that all timelines and deliverables are met
- Providing project management support where required
- Keeping current on external HR technology trends
- Supporting end user training and change management as needed
Leadership Competencies:
- Be experimental and creative to find solutions to challenges
- Pivot and move seamlessly from one task to another if priorities change
- Integrate and work as proactive member of a team
- Provide clear status communication to the team on tasks assigned
Functional Competencies:
- Strong project planning experience with project management tools
- Strong analytical skills (Google Sheets, Excel, Vlookups)
- Good organization and planning skills
- Ability to learn and adapt to new technologies
Basic Qualifications:
- Minimum of 4 years experience supporting technology related projects in the HR space
- Expertise in various SuccessFactors modules and other software testing
- Experience in conducting complex end-to-end testing with various stakeholders
- Experience in working with HR reporting and integration
- Experience as project team member or lead
- Strong computer skills, communication, analytical, relationship building and teamwork skills
- Proficiency in Google applications
- Strong attention to detail
- Ability to manage multiple projects responsibilities simultaneously
- Ability to meet deadlines in a fast-paced environment