Sr. Product Manager

Description:

Do you subscribe to the mantra that data is king? Well at Capital One, data is at the core of everything we do, whether that is building the next great financial product or understanding how and where people use credit. We have been relentlessly innovating since our inception. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration and delivers great experiences for our customers. If you are a dreamer, innovator, visionary, and leader, then this is the place for you.

We're looking for an experienced product manager to join our team to help build a customer product master that will transform how we collect, store and consume our commercial client data. You will have the opportunity to help with vision, strategy and drive prioritization and will lead an agile team to build on this vision. The skills and attributes we value most are client focus, inspirational leadership, integrated problem solving and domain expertise.

What will you do?

You will have the opportunity to work in a hands-on, collaborative environment with top designers, engineers, data scientists & analysts to build breakthrough experiences and data products that solve our users’ most critical needs. As a Product Manager, you will play a critical role in achieving our strategy to build a customer master that will transform how we collect, store and consume our commercial client data that drive our business forward.

Establish vision, strategy & success metrics for the customer data master and be accountable for the full product lifecycle

Engage with associates across all Commercial business including users, business stakeholders & product partners to identify data needs, uses & its movement across CML.

Create & maintain product roadmaps, in conjunction with the Product Leadership, and coordinate with teams for execution (Tech, Data Analysts, Designers, Business Stakeholders, Change Management)

Develop detailed product specifications, scenarios, acceptance criteria and success measures – like product instrumentation, data storage, accessibility, usability via tools, data grain and frequency.

Manage & Prioritize Feature and story backlog within the pod to track development.

Support end-user go-live/launch activities as needed (end-user training, marketing collateral, etc.)

In this role, you’ll be expected to demonstrate proficiency in four key areas:

Human Centered

You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product

You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

Business Focused

You’ll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful

You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

Technology Driven

You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

Transformational Leadership

You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

You’ll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career

We want you if you are:

Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications:

Bachelor’s Degree or military experience

At least 5 years of experience in digital product management