Sr. It Product Support Analyst

 

Description:


Our Dynamic team here at SS&C Provides a state of the art development platforms for hundreds of teams and 10,000+ users. We configure and support on-premise installations of our developer tool ecosystem and are thought leaders on DevOps best practices across the organization. We are “The Developer Experience” team.

Why You Will Love It Here!

  • Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
  • Your Future: 401k Matching Program, Professional Development Reimbursement
  • Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
  • Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training: Hands-On, Team-Customized, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do

  • You will understand the functionality for multiple supported products and/or applications and associated business processes.
  • Identfy and diagnoses the impact of outside influences on product behavior. May provide technical support through customer implementation process and on-site customer installations for desktop, peripheral, and server applications and third-party products.
  • Has a high degree of knowledge of the architecture and infrastructure and server software as well as any peripheral products. Performs in-depth research and creative problem analysis and excute advanced troubleshooting procedures to resolve complex issues.
  • Performs research and problem analysis and diagnosis for complex software, computer systems or equipment. They may install and uninstall desktop applications.
  • Identifies impact of an issue (e.g., isolated vs. global issue). Uses independent judgement to escalate issues and works with internal and external support teams to drive resolution.
  • Interprets application or operating system logs and/or traces to assist in the identification of problems.

What You Will Bring

  • 3-5 Years Heathcare IT Product Support
  • You will be a technical lead for Autosys which is a scheduling and batch processing tool.
  • You will lead a mission critical team with the tools and team that needs support as we have more than 100K jobs to support.
  • You will bring strong troubleshooting skills and a can do attitude.

Organization SS&C Technologies
Industry IT / Telecom / Software Jobs
Occupational Category IT Product Support Analyst
Job Location Albuquerque,USA
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Experienced Professional
Experience 3 Years
Posted at 2023-10-01 9:12 am
Expires on 2024-12-05