Description:
Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer's journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We’re looking for someone who loves people and is excited to take every opportunity to over-deliver when it comes to delighting and interacting with our Rivian customers.
Responsibilities:
- Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
- Support new and existing customers as a Rivian product expert
- Execute local registration documents with customers during delivery
- Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems
- Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian’s excellence
- Complete additional work and tasks as requested by the leadership team
Qualifications:
- 2+ years’ experience in customer service; previous EV experience a plus
- Must be at least 21 years of age
- High School Diploma or GED required
- Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
- Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
- Commercial driving experience preferred; Commercial Driver's License (CDL) not required
- Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment which may include winching (training provided)
- Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
- Must pass Department of Transportation (DOT) Physical and Drug Test
- No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
- Ability to obtain and maintain local sales licenses if applicable in your state/province
- Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location