Sr. Delivery Experience Specialist

 

Description:

Customer experience is at the forefront of how we create beautiful memories that our customers will love. This role requires a high level of energy, initiative, and deep understanding of the customer's journey. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. We’re looking for someone who loves people and is excited to take every opportunity to over-deliver when it comes to delighting and interacting with our Rivian customers.


Responsibilities:

  • Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
  • Support new and existing customers as a Rivian product expert
  • Execute local registration documents with customers during delivery
  • Be resourceful, explore your curiosity, and ask questions to seek customer centric solutions to problems
  • Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to Rivian’s excellence
  • Complete additional work and tasks as requested by the leadership team


Qualifications:

  • 2+ years’ experience in customer service; previous EV experience a plus
  • Must be at least 21 years of age
  • High School Diploma or GED required
  • Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
  • Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
  • Commercial driving experience preferred; Commercial Driver's License (CDL) not required
  • Ability to complete driver training/car-hauling training and a road test within the first 30 days of employment which may include winching (training provided)
  • Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
  • Must pass Department of Transportation (DOT) Physical and Drug Test
  • No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • Ability to obtain and maintain local sales licenses if applicable in your state/province
  • Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location

Organization Rivian
Industry Driver Jobs
Occupational Category Sr Delivery Experience Specialist
Job Location Miami,USA
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2023-08-22 5:21 pm
Expires on 2024-12-24