Participate in customer meetings, primarily face to face.
Facilitate coverage analysis and review with customers.
Discuss and assist with processing In-Building coverage requests.
Uncover opportunities and recommend solutions
Understanding nuances and drivers
Design and architect services and solutions
Close technical hurdles
Prepare and present technical customer presentations
Present product roadmaps
Present network build-out plans.
Demonstrate wireless devices and solutions to customers.
Provide RFP technical input
Strategize with Sales team to improve Regional/National sales
Participate in account reviews with customers
Own customer technical relationships
Supports customer pilots.
Supports complex customer opportunities in sophisticated customer segments such as Mid-Market sales.
Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.)
Maintaining technical knowledge by attend training in assigned areas
Maintaining adequate level of industry expertise
Pursue industry certification appropriate to role
T-Mobile wireless network and related key technologies
Wireless handsets, mobile hotspots, tablets, and key wireless devices
Wireless-related Value-Added Solutions
Ensure a positive customer experience
Assist w/ high-level support and troubleshooting
Open tickets and engage appropriate support resources
Train Sales on technical topics, product updates, Tech Talks
Customer Trainings
Product/Network/Marketing road-show webinars
Provides Training and Mentoring to Associate SEs as required.
Education:
High School Diploma/GED (Required)
Bachelor's Degree STEM area of study strongly preferred. (Required)
Work Experience:
4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. ()
Experience supporting Enterprise and Public Sector accounts. ()