Description:
The main duties and responsibilities include the following:
- Provide on-site support when requested by customer, and this support can include onsite flashing of software or debugging of issues on customer bench or vehicle and other related customer issues.
- Meetings with customers to understand their requirements and the scope of their application functionalities and how that integrates and interfaces with our software design. Also to talk about the issues and requirements of their needs and to transfer all those details in a well-defined manner to all the concerned stake holders.
- Build and improve relationships with key customer contacts to gain their trust and to improve the customer satisfaction, which can enable us to understand future customer needs.
- Lead all customer reported issues either on bench or field issues. Ensure resolution to problem by coordinating with design engineering team and customer. Provide weekly status to customer on all open issues. Create 8D/5D and Root cause documentation.
- Take lead in communication between customer and Hitachi internal team such as design engineering, plant, logistics and QA.
- Support customer field trips.
- Support the team with software baseline creation, software release and integration testing.
- Coordinate meeting between Hitachi and customer team for design reviews or customer issues.
Qualifications:
The Ideal candidate will:
- 2+ years’ experience as a field application engineer/resident engineer or some form of customer support role.
- Microcontrollers. 32-bit automotive multi-core micros. Renesas E2x/RH850 family; Infineon Aurix TCxx family; NXP MPC55xx family.
- Software Development Tools. Lauterbach T32 debuggers, CAN development tools like CANalyzer, CANape, Cross compilers, static code analysis, in-circuit debuggers, serial communication tools, HIL systems, measurement & calibration tools.
- Test Equipment. Oscilloscope, multimeter, logic analyzer, current probes, function generator, etc.
- Communication Protocols. CAN, CANFD, LIN, SENT, Ethernet. UDS, GMLAN, FNOS, IEEE15765.
- Application Domains. Powertrain, Automatic Transmission Controls, Gasoline Engine Control, Diesel Engine Control, Basic Software (BSW)
- Good verbal and written English skills
- 50% domestic travel, mostly local. Rarely will require non-local travel to customer field or plants