Description:
Responsibilities:
- Monitors production operation of and maintain the availability of assigned applications. Involves reviewing and reacting to daily performance logs and providing 24X7 on call support. Responds to production emergencies (application down and logic errors) within the appropriate Service Level Agreement (SLA). Coordinates response for critical and high Incidents, System Disruption Events (SDEs), major events. Assists users, answers user questions and assists users with defining business processes as necessary.
- Leads troubleshooting for issues and implement fixes to assigned solutions. Is able to resolve complex issues that require significant freedom of action and sound judgement. Communicates appropriate information including downtimes, change management, status, issues, defects, etc. to users, IT management and any other necessary audience.
- Can present information on technically complex subjects in an understandable manner in both oral and written form. Recognizes appropriate times to provide this communication.
- Programs and directs other programmers in required programming languages, database SQL, Kafka, Python, etc. Should have a proven AWS cloud programming language experience including Kafka and Python.
- Assists with testing and migrating code through test regions. Ensures adherence to appropriate design, coding and source control standards. Leads design and code walk-thru as a presenter or reviewer. Processes Change Requests and Quality Assurance (QA) documentation for project implementations and support changes..
Experience:
EWE has a vendor app with a mobile side -ETL/API Writing -Kafka/Python -Angular a plus