Description:
This is a versatile developer that may perform work related to applications support, delivery, or both. Workers at this level solve complex problems, manage work including giving work assignments, and provide leadership to others in application areas of specialization, with minimal supervision and increased latitude for unreviewed work.
In Support Role:
- Monitors production operation of and maintain the availability of assigned applications. Involves reviewing and reacting to daily performance logs and providing 24X7 on call support. Responds to production emergencies (application down and logic errors) within the appropriate Service Level Agreement (SLA). Coordinates response for critical and high Incidents, System Disruption Events (SDEs), major events. Assists users, answers user questions and assists users with defining business processes as necessary.
- Leads troubleshooting for issues and implement fixes to assigned solutions. Is able to resolve complex issues that require significant freedom of action and sound judgement. Communicates appropriate information including downtimes, change management, status, issues, defects, etc. to users, IT management and any other necessary audience.
- Can present information on technically complex subjects in an understandable manner in both oral and written form. Recognizes appropriate times to provide this communication.
- Programs and directs other programmers in required programming languages, database SQL, Kafka, Python, etc. Should have a proven AWS cloud programming language experience including Kafka and Python.
- Assists with testing and migrating code through test regions. Ensures adherence to appropriate design, coding and source control standards. Leads design and code walk-thru as a presenter or reviewer. Processes Change Requests and Quality Assurance (QA) documentation for project implementations and support changes.
Required Qualifications:
- Bachelor degree in Computer Science or a related discipline. In lieu of a degree, minimum of 10 years of related business experience. Work experience in addition to degree: 5-10 years as an IT Software Engineer or equivalent.
Job-specific knowledge, skills or abilities:
- Seven years coding/programming, trouble-shooting, problem-solving, logical design, SQL coding, Business Requirements analysis, vendor management, root cause analysis, Enterprise Standards and Process Adherence.
Preferred Qualifications:
- Previous technical lead experience. Demonstrated success in leadership of others. Demonstrated success in leadership of a portfolio of applications. Expert technical issue-resolution ability. Experience with schema/database design.