Software And System Support Associate

Description:

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Tier 1 Software & System Support Associate to join our team. This position will directly support the CTO Products Office, which is a centralized, cohesive organization focused on building new and enhancing existing capabilities to enhance our competitive strategy.

Responsibilities include, but are not limited to:
 

• Work with a dynamic team of engineers and developers to understand Tier 2 level configurations of existing custom software, systems and solutions
• Support intake, tracking and resolution of customer submitted issues
• Facilitate and support incident and request escalations as appropriate
• Support customers in guidance to published documentation including installation planning, configuration and troubleshooting support guides
• Support and achievement of established service targets for response, resolution and customer satisfaction
   

Minimum Qualifications:
 

• High School Diploma OR GED
• 4 or more years of hands on experience in troubleshooting and support in a multi-functional, enterprise environment (A Bachelor's degree may be substituted for experience)
• Experience with ServiceDesk Software Technology such as ServiceNow, Remedy or ZenDesk
• Exceptional Customer Service Skills