Description:
As our SOC Support Specialist, you will be the essential intermediary between our partners and our internal Security Operations Center (SOC) team. This pivotal role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity operations, to facilitate effective service delivery and ensure partner satisfaction.
Responsibilities:
- Serve as the first point of contact for partners, addressing queries and concerns regarding cybersecurity issues
- Monitor security alerts from partner networks, analyze them for severity, and escalate them to the SOC team as needed
- Translate and communicate technical details and SOC actions to partners to ensure clarity and understanding
- Coordinate incident phone calls and follow-up activities between partners and the SOC team
- Advise partners on security best practices and preventive measures based on the insights derived from SOC activities
- Stay updated on the latest cybersecurity trends and technologies to enhance service quality and partner trust
- Handle other product-related support requests when necessary to help handle support volume
- Continually grow your knowledge of internal procedures, the Huntress product, and customer environments
- Utilize excellent customer service skills and exceed customer expectations
What You Bring To The Team:
- Highly Capable IT/help desk professional who is eager to transition into a cybersecurity role
- Relevant background in Information Technology, Cybersecurity, or a related field, or equivalent professional work experience
- Experience or developed, evidenced, hands-on interest in cybersecurity
- Exceptional communication and interpersonal skills, capable of explaining complex security issues in accessible terms
- Demonstrate empathy during critical security incidents
- Ability to analyze and prioritize incidents based on their potential impact