Site Experience Manager

Description:

Chewy is looking for a Senior Site Experience Manager to join our team, based in Boston, MA. This is an exciting opportunity to define a site experience vision for Chewy customers for some of the highest traffic pages onsite. You’ll develop a test & learn agenda to maximize the effectiveness of driving awareness of Chewy’s product and services, define event content strategy, and lead site merchandising execution and launch of sitewide events. You’ll also develop a strategic roadmap and work with Product teams to build net new features that grow discoverability and conversion across event pages. The scope of this role will continue to grow and needs a strong visionary leader as we continue to lean into this high-impact area of our business.

What You’ll Do
 

• Create a “best-in-class” site experience for customer sitewide events
• Develop strategic plans and align with stakeholders on improvements to the customer experience, providing a clear roadmap and regular progress updates
• Drive utilizing segmentation and scalable content placement
• Use web analytics and data to guide ongoing site experience improvements and content optimization that drive awareness and engagement with products and service programs for Chewy sitewide events
• Collaborate with product to create & leverage in-flight features or advocated for needed tools to support program success
   

What You’ll Need
 

• College degree in business-related field
• 7+ years work experience, with 2+ years in ecommerce
• Strong written and verbal communication skills
• Ability to work effectively cross-functionally
• Demonstrate a data-driven approach to problem solving and prioritization
• Ability to think ahead and set plans in motion for future growth needs