Site Engineer

Description:

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:
 

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
• Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds
  • Expected to be at assigned location during normal working hours (i.e. be at the EDC or NDC M-F/8 -5)

The Primary Site Engineer is responsible for coordinating site activities for a select customer account including; startup, preventive maintenance, proactive service, and emergency service for assigned customer. Takes day to day direction from Primary Account Engineer, with back up from District office. CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The CE is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

ROLE
 

• Act as the primary on call CE as a needed for Data Center Operations (expected 2 hr response or less after hours).
• Respond to most all service calls and PM’s that fall under the Home Office contract
• Act as 2nd level resource to other CE’s in the area as needed.
• Rely on experience and judgment to plan and accomplish goals
• Perform a variety of complicated work related tasks
• Capable of working with little or no supervision based upon training
• Maintain certifications per Job Progression table