Service Technician

Description:

This position reports to the plant manager and must be knowledgeable in the
operations and maintenance of the cable system. Duties include supervision over installers, filing of
police reports for illegal hookups, moderate preventive maintenance on the cable system, some
service work with customer trouble calls, to locate and repair equipment and plant failures, and
maintain the necessary record keeping. He/she should be knowledgeable of construction
techniques and equipment and must be able to perform all installation duties and knowledgeable of
all available services and programming. He/she is supervised by the Plant Manager.

Job Duties:

1. Should be knowledgeable about construction techniques and equipment.
2. Should be knowledgeable and able to perform any duty described under the installer’s and

service technician’s description.
3. Answering customer questions about pricing, program content and cable TV technology.
4. Maintain a professional appearance and vehicle appearance while also reporting any

emergencies back to the base so that proper authorities can be notified.
5. Should be able to repair most system outages.
6. Should be able to perform a moderate level of the company’s defined method of preventive

maintenance and all record-keeping associated with it.
7. Locate illegal connections to the cable plant and perform the defined procedure for illegal

connections in as far as filing the appropriate police reports and going to court when
necessary.

8. Report any customer service and employee issues, problems, improprieties or
recommendations to the General Manager in order to maintain the integrity and performance
of the operation.

9. Audit and review the quality and integrity of work performed by contract labor and Tahlequah
Cable TV Installers.

10. Recommend candidates for installation positions and recommend current installers for
termination due to not performing duties outlined in the installer's job description.

11. Report installation quality measurements to plant manager when reviewing installers.
12. Maintain the security of cable TV services at MDU complexes and recommend possible

enhancement of current security at such complexes.
13. Carry out special duties assigned by management.
14. Evaluate and inspect vehicles once a month and maintain vehicle travel logs.