Service Manager

Description:

Your Responsibilities:

The Service Manager plays a vital role in driving the execution of the of FUCHS digital and service solutions under the Smart Services product line in the US. Working closely with FUCHS’ Sales and Technical colleagues, in understanding our customer needs to facilitate profitable service solutions in your respective territory.

The Service Manager provides relationship management, alongside with Sales with multiple customers in their respective territory. This is an important part of our growth strategy, and we are looking for someone that will bring the energy, enthusiasm and the results-focused approach necessary to meet our aggressive targets.
Specific responsibilities will include, but are not limited to:

• Smart Services account management - customer reporting and communication to ensure our service performance is achieving customer expectations.
• Responsible for compliance of account to all service provision KPIs and divisional Smart Goals
• Day to day management of service supervisors and technicians
• Lead the development of new business opportunities with existing and new customers Smart Service and Product solutions.
• Provide technical guidance related to our onsite services.
• Assist in hiring, onboarding, and training of Service Technicians
• Meet and exceed fiscal targets assigned in your respective territory.
• Cultivate strong team relationships that encourage team member development & retention.

Qualifications we are looking for:

• Bachelor’s Degree in an Engineering discipline is required.
• Exceptional communication skills
• Strong computer skills (MS Office)
• Intense customer service/ focus
• Strong technical knowledge of industrial process operations (waste water, wash systems, lubricants & lubrication)
• Ability to travel approximately 50%
• Previous supervisory experience