The Initiative is looking for an experienced Perforce and Infrastructure Service Engineer Contractor to join our team. Qualified applicants need to be highly organized with strong communication skills, possess a customer-first mindset, and thrive in a fast-paced game production environment.
We are looking for a Perforce subject matter expert to monitor and support the studio’s technical and engineering requirements as it relates to our game development and studio infrastructure.
In this role, you will work with game developers on their day-to-day Perforce and technical infrastructure requirements which may include performance optimization, technology integration, engineering support, and asset management.
At the core of The Initiative, we’re about craft, storytelling, and looking ahead. We seek to shape the future of narrative-driven games by leveraging the most innovative tech and talent from the industry.
We value original, critical thinkers & doers who can come together as a cohesive team, capable of creating genre-defining games.
On Team Perfect Dark, the multi-studio development team reimagining the sci-fi action-adventure game Perfect Dark, we’re seeking collaborative problem solvers who are eager to work with this franchise.
You will be joining a group of developers across internal and external studios who have contributed to some of the most celebrated, critically acclaimed properties recognized for their excellence and cutting-edge technology, visuals, gameplay, and narrative.
The Initiative, headquartered in Santa Monica and fully distributed, is a 1st party MS Xbox Game Studio.
This is an opportunity to join a studio to work alongside a talented, inclusive team working on the rebirth of this beloved game and franchise - Perfect Dark!
Responsibilities
Perforce and Service Engineering Support – 70%
Administers and develops end-to-end expertise in Perforce service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.
Initiates and implements service design by driving efforts within an organization to identify, define, recommend, and build optimal configurations of technology solutions, including Perforce, with considerations for cost management, reliability, efficiency, observability, and/or performance of supported products and services.
Drives technology reviews with the engineering teams that develop and/or manage services, identifying opportunities for efficiencies in operations and sharing learnings and recommendations across engineering and development teams.
Independently implements reliable, scalable, and high-performance solutions across teams. Contributes to design documents. Owns implementation and rollback plans. Maintains quality checklist and related documentation.
Creates, monitors, and takes action on telemetry data and influences telemetry analytics to better identify patterns that reveal errors and unexpected problems that are affecting the system’s availability, reliability, performance, and/or efficiency.
Proactively identifies and recommends solutions for Perforce deployment and overall engineering performance optimization, technology integration, asset management, and workflow.
Incident Response and Troubleshooting – 30%
Responds to incidents during regular rotations, including complex issues with co-development partners or internal game developers, by identifying the level of impact, troubleshooting, contributing to difficult decisions based on business impact, deploying appropriate fixes to resolve root cause(s), and implementing automations for prevention of recurring issues through coordinating resources required for incident resolution.
Contributes to postmortems and shares details related to incidents and their resolution through post-mortem reports and regular review meetings
Provides expert incident response assistance to other Engineers and technology teams as needed and develops incident response and resolution guidance.
Develops scripts and/or automation and leverages an understanding of solutions to define, develop, measure, track, change, and improve the quality of telemetry pipelines that support automated monitoring and incident response.