Senior Windows Administrator

Description:

The IT Support Specialist/Windows Administrator is primarily responsible for providing support to all Client's end-users at various sites in the Dallas-Ft. Worth metropolitan area.

Some (vehicular) travel may be required to nearby cities outside the city of Dallas and Ft. Worth i.e. (Mesquite, Farmers Branch, Desoto, Lancaster, Forney, Carrolton, McKinney, etc.).

Tasks will include tracking, troubleshooting, and resolving end-user computer issues related to the Windows 10 upgrade to Windows 11 Enterprise. Additionally, this role will support and assist other IT functions, as needed.

The successful candidate will possess strong problem-solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.

Key Responsibilities to include but are not limited to:

Troubleshoot & resolve Windows 10 and Windows 11 upgrade issues

Manually install Windows 11 as required when/if the upgrade fails

Re-image end-user devices as required as it relates to the upgrade should a device fail on a Windows 11 platform

Deploy and installed a replacement desktop or laptop with Windows 11 when/if required to replace a failed device as a result of the upgrade

Support end user queries/issues as it relates to Windows 11 new features when/if required

Perform installations, replacements, imaging, manual upgrades (when required), and other hardware/software related tasks as needed

Assist existing Desktop Support technicians with issues regarding the Windows 11 upgrade when required

Assist with creating FAQs and Support documentation on lessons learned