Description:
Under the direction of the Manager, Talent and Organizational Development, the Talent Development Senior Specialist – Technology will be responsible for leading technology-related training solutions to enhance the skills and knowledge of associates. This includes the creation, management, and continuous improvement of technology training to drive overall system adoption.
Essential Responsibilities
- Serve as the primary point of contact for technology training initiatives providing guidance and strategic direction.
- Review strategic roadmaps and identify technology training needs in advance of deployment.
- Establish training priorities, timelines, and objectives in collaboration with leadership and key stakeholders.
- Understands technology to enhance the delivery and accessibility of training content, including the firm’s digital adoption platform.
- Develop and deliver training programs that address the needs of the organization and evaluate the program effectiveness.
- Collaborate with subject matter experts and recommend effective training solutions.
- Partners with I3T, T&C (Systems Team), business owners, product leaders, end users and external vendors to translate business needs into training and learning requirements on an on-going basis to ensure seamless communication and collaboration across teams.
- Assess the effectiveness of training programs through feedback and performance metrics and provide expertise on program changes.
- Coaches and supports associates to help them apply skills and knowledge.
- Stay updated on industry trends and best practices in technology training and development.
- Manage multiple training projects simultaneously, ensuring timely and successful completion.
Required Qualifications
- Bachelor’s degree in human resources, education, or a related field.
- 3+ years of experience orchestrating technical training.
- Experience with instructional design tools such as Articulate, Guidde, etc.
- Strong written, verbal, and presentation skills.
- Ability to work with a variety of leaders to establish aligned goals and reinforce new behaviors.
- Proficiency in leveraging technology for content creation and delivery.
- Ability to collaborate effectively with technical teams to design comprehensive learning experiences.
- Strong project management skills and the ability to handle multiple projects at once.
- Social awareness and the ability to interact effectively with others.