Senior Staff Representative

Description:

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Key Responsibilities:

The Senior Staff Representative - Flight Operations Technical Illustrator is an essential role, responsible for all illustrations across Flight Operations manuals to include aircraft and non-aircraft specific policies, procedures, and guidance in the global operation. Content produced has safety, regulatory, and operational implications. Content is highly regulated by the FAA and other regulatory organizations and must adhere exactly to specific requirements. The Senior Staff Representative - Flight Operations Technical Illustrator works independently to develop and maintain highly detailed, accurate, timely, and technically compliant graphics used in flight-critical, FAA-approved manuals, documents, and other media. Requires advanced graphic design skills, critical attention to detail, and strict adherence to established standard processes and conventions. Closely collaborates with all customers to support Flight Standards requirements (e.g., illustration of systems, procedures, flows, regional approaches, flowcharts, lanyard cards, general content, etc.) and external department requests, as required. All content developed must align with branding, copyright, and regulatory requirements.

Evaluates, produces, revises, proofs, and maintains highly detailed technical illustrations used in flight operations technical publications that enhance user comprehension and retention
Must effectively communicate and collaborate closely with Technical Writers, Subject Matter Experts (SMEs), other internal customers, and external customers, as required (e.g, FAA, OEMs, vendors) to ensure the highest level of quality and accuracy
Develops, handles/maintains graphics library file structure and technically adheres to established, critical standard graphic naming conventions in accordance with documented processes.
Establishes and adheres to critical standard processes/conventions and branding, copyright, and regulatory requirements
Proofs all work for accuracy, monitors cross-fleet graphics for standardization, and resolves questions/concerns prior to submitting to originator for review
This requires critical attention to detail.
Provides master files, job specs, review proofs and approve materials to vendors
Enhances graphics across publications on an ongoing basis
Ensures version control, security of all graphics files, and maintenance of historical archives
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications
What’s needed to succeed (Minimum Qualifications):

Associate degree or equivalent experience
Graphics design, illustration, or related field of study
4+ years’ experience in technical illustration, preferably in aviation-related field
Proficient in technical illustration
Advanced knowledge of Adobe Suite; specifically, Illustrator, Photoshop, and Acrobat Pro
Proficient in MS Office and Google Earth Pro
Critical attention to detail
Self-motivated and works independently with limited supervision and direction
Excellent file management skills
Strong problem-solving skills, which include the ability to research issues to make informed decisions
Excellent time management, decision-making, and organizational/project management skills
Excellent interpersonal and communication skills, written and verbal
Ability to work under time constraints
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is a crucial function of the position
What will help you propel from the pack (Preferred Qualifications):

Bachelor's degree or equivalent experience
5+ years’ experience in technical illustration in aviation-related field
Adobe Certified Professional
Expert in technical illustration
Expert knowledge of Adobe Suite; specifically, Illustrator, Photoshop, and Acrobat Pro
Part 121 airline experience, preferably in flight operations