Senior Staff Enterprise Engineer

Description:

As a Senior Staff Enterprise Engineer, you will be responsible for leading design, implementation, and optimization of our collaboration infrastructure. You will play a key role in enabling seamless communication and collaboration across our teams, ensuring that our technology solutions are aligned with our business goals and provide a productive, scalable, and secure environment for all employees.

Responsibilities:
• Design, deploy, and manage enterprise platforms such as Microsoft M365, Sharepoint, Teams, Slack, Tableau, Zoom, and Google Workspace; plan & prioritize the service roadmap and enhancements.
• Act in owner and expert roles with collaboration technologies across applications, infrastructure, devices and physical spaces (subject matter expert in collaboration technology and capabilities).
• Guide the team to self-organize in refining & managing the product backlog and delivering quality services ahead of demand to deliver consistent business value.
• Influence the product roadmap of collaboration vendors so they meet the stated business and technical needs of the organization.
• Champion the end-user perspective around their use of and problems with our collaboration tools through engineering-driven remedies and improvements.
• Seek out sources of tech debt and internal and external service friction, and collaborate to resolve them via automation and other solutions.
• Identify solution and integration gaps, drive gap analysis and closure through responsible teams.
• Develop and implement policies, procedures, and best practices for enterprise tool usage.
Ensure high availability, reliability, and security of tools and infrastructure.
• Monitor system performance, troubleshoot issues, and provide tier-3 support for enterprise platforms and infrastructure.
• Create process to autonomously manage technology for services, being accountable for achieving targets availability, performance and KPI's for the enterprise experience (driving capacity right sizing, utilization, adoption and lifecycle)
• Collaborate with cross-functional teams to understand their needs and deliver customized solutions.
• Facilitating technical discussion, decision making, and conflict resolution involving technical decisions within the team, across the organization and across horizontal technical groups.
• Assisting with internal and external communication, improving transparency, and radiating information of the team status and issues.
• Stay current with emerging technologies and trends, and assess their applicability to business goals, including best-in-class buy vs build options.
• Key role in fiscal year planning which can involve cost to serve and reporting.
• Facilitate the removal of tactical and technical impediments to team progress.
• Lead and mentor junior staff, promoting a culture of continuous learning and improvement.