Description:
The Senior Program Manager supports 27 Patient Care Program Coordinators in the Transplant Center, across 5 on-campus departments and one outreach department. These teams are responsible for access to the Transplant programs including processing of incoming referrals, multi-day transplant evaluations, scheduling of post-transplant patient appointments, and management of incoming calls. The leader’s role is to provide day-to-day HR and operational support of our teams, help to ensure regulatory compliance of all programs, and collaboration with all other transplant teams. Ideal experience for this position includes leading complex teams, change management, and robust experience with Epic, particularly Cadence.
Key Responsibilities
- Develops program plans, goals and objectives in collaboration with program and area leadership.
- Provides professional and/or technical leadership in the execution of day-to-day program activities.
- Communicates within and across department to maximize information sharing around progress, needs, inter-dependencies and accomplishments.
- Participates in institutional task forces and other special committees related to the achievement of goals and objective.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
Technical Capabilities
- Process Improvement (Advanced): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
- Financial Processes (Advanced): Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.
- Mentoring & Coaching (Intermediate): The essence of training and mentoring on the job is transfer of knowledge. Whereas training can be considered more formal and scheduled, mentoring is often in the form of guidance and "hands-on" experiences. The reporting relationship is unimportant since the purpose is to pass on information and experiences. These discussions normally center around a person's goal of learning job procedures, content, standards, analysis and problem-solving.
- Program Management (Advanced): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
- Peer Leadership (Advanced): The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.
- Quality Management (Advanced): Developing a systematic process of checking to see whether a process or service is meeting specific requirements.
- Networking (Advanced): Build relationships through industry contacts, professional organizations and individuals.